We're here to help
Stuck on something?
Stuck on something?
We've got you.
Questions, bug reports, billing, or just a hello — drop us an email and a real person will write back.
Email support
Send us a message
Tell us what's happening and which device you're on — screenshots are welcome. It helps us help you faster.
phonogramfun@gmail.comWe usually reply within a day or two
Before you write
A few quick answers
The things people ask us most. More answers on the full FAQ. Still stuck? The email above is the fastest way through.
How do I manage or cancel my subscription?+
Subscriptions are handled by the App Store or Google Play, not by us. Open Settings → your name → Subscriptions on iPhone/iPad, or Google Play → Payments & subscriptions on Android, to change plans or cancel. Cancel at least 24 hours before your renewal date to avoid the next charge.
The photo scan isn't reading my spelling list+
Good light and a flat, uncrumpled page make the biggest difference. Make sure the words fill most of the frame and aren't cut off at the edges. If it's still struggling, email us the photo and we'll take a look.
Can I use it on more than one device?+
Yes — sign in with the same Apple ID or Google account and tap Restore Purchases on the new device to bring your subscription across.
Why does my child's word sound a little different?+
Phonogram Fun offers an Australian or a British English voice, with matching spelling conventions. You can choose the accent, and adjust the voice, speed and strictness in the app's settings to suit your learner.
I found a bug or have an idea+
Brilliant — that's exactly what we want to hear. Email phonogramfun@gmail.com with as much detail as you can, and we'll get on it.